Shipping policy

At RionaLuin, we are committed to delivering your Skirts, Shorts, Tops & Blouses in a timely and secure manner. Please review our logistics policy below to understand how your orders are processed and shipped.

Shipping Method

We offer a single, reliable Standard Shipping option for all orders. This method ensures your items are handled with care and delivered to your specified address. Please note that no expedited or express shipping services are available at this time.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and the destination. There are no free shipping promotions or thresholds. The exact shipping cost will be displayed at checkout before you complete your purchase. All charges are non-refundable once the order has been shipped.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been dispatched.

Delivery Time

Delivery times vary depending on your location. Standard Shipping generally takes 5–10 business days for domestic addresses and 10–20 business days for international destinations. Please allow additional time for customs clearance or remote area deliveries.

Order Tracking

Once your order is shipped, a tracking number will be provided via email to [email protected] (if you contact us for updates). You can use this number to monitor the progress of your delivery through our carrier’s website. Please note that we do not have a user center; all tracking inquiries should be directed to our support team.

Shipping Restrictions

We currently ship to most countries and regions. However, some remote areas or locations with specific customs regulations may experience delays or restrictions. If your address is not serviceable, we will notify you promptly and issue a full refund for the order.

Lost or Damaged Items

If your package is lost in transit or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund. Please retain all original packaging and items for inspection purposes.

Returns and Exchanges

For information on returning or exchanging items, please refer to our Returns Policy. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

Contact Us

If you have any questions about your shipment or our logistics policy, please email us at [email protected]. Our team is here to assist you with any concerns.