Refund policy
At RionaLuin, we are committed to ensuring your satisfaction with every purchase of Skirts, Shorts, Tops & Blouses. If for any reason you are not completely satisfied, please review our refund policy below.
Eligibility for Refunds
Refunds are available for items that are unused, unworn, and in their original condition with all tags attached. To qualify, you must initiate a return request within 30 days of receiving your order. Items that show signs of wear, washing, or alteration will not be accepted.
Non-Refundable Items
The following items are not eligible for a refund:
- Final sale or clearance items
- Items damaged due to improper use or care
- Items returned without prior authorization
Return Process
To start a return, please email us at [email protected] with your order number and the reason for the return. We will provide you with a return authorization and instructions. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Timeline
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase. Please allow additional time for your bank or payment provider to post the funds to your account.
Exchanges
We do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order separately.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected]. We will arrange for a free return and send a replacement or issue a full refund, including any original shipping charges.
Important Notes
We recommend using a trackable shipping service for returns, as RionaLuin is not responsible for lost or damaged return packages. For any questions or concerns regarding your refund, please reach out to our support team via email.